Terms & Policy

Shipping Policy

Last updated: October 2026

This Shipping Policy explains how Jemluse (“we”, “us” or “our”) processes and delivers orders placed through this website. By placing an order you agree to the terms described below.

Order processing

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. You will receive an order confirmation email immediately after checkout and a separate shipping confirmation email with tracking information once your order leaves our warehouse.

Shipping rates and delivery estimates

We ship with major US carriers such as USPS, UPS and FedEx. The carrier for your order is selected automatically based on destination and package size.

International shipping

We currently ship only within the United States. If you are outside the US and would like to purchase, contact us at support@jemluse.com before ordering so we can advise you on availability.

Order tracking

Once your order ships, the tracking number in your shipping confirmation email becomes active within 24 hours. You can use it on the carrier’s website to follow your package in real time.

Lost, damaged or misdelivered packages

If your package is marked delivered but you cannot find it, or if it arrives damaged, contact us within 7 days of the delivery scan with your order number and, for damage, photos of the package and product. We will work with the carrier and, at our discretion, reship the order or issue a refund.

Shipping address changes

We can change the shipping address of an order only before it ships. Please double-check your address at checkout; we are not responsible for orders delivered to an address entered incorrectly by the customer.

Questions

For any shipping question, email us at support@jemluse.com and include your order number.